Refund / Payment /
Dispute Policy

SongRadar sells subscriptions, Ping Packs, and Song QC reviews. Current prices are listed on the Pricing page and shown again before you complete a purchase. All prices are in U.S. dollars. Applicable taxes, if any, are shown at checkout.

Payments are processed by SongRadar's third-party payment processor. By completing a purchase, you authorize SongRadar to charge the selected payment method for the amount shown, and for recurring subscriptions, to charge that payment method at each renewal until you cancel.

Current paid subscription plans are:

• Artist: $14.95/month or $149.50/year, including 2 Pings per month.
• Advanced: $29.95/month or $299.50/year, including 5 Pings per month.
• Pro: $69.95/month or $699.50/year, including 7 Pings per month.

Subscriptions renew automatically for the same billing interval until canceled. You may cancel by contacting SongRadar through the Contact / Support page or by emailing support@songradar.com. If self-service cancellation is available in your account, you may also cancel there. Cancellation stops future renewals and takes effect at the end of the current paid term; your plan benefits continue until then.

Annual subscribers are billed once per year and receive included Pings monthly throughout the subscription term. Subscription fees are not refunded for partially used billing periods, except where required by law or described in the Refunds section below.

You can change plans by contacting SongRadar Support, or in your account if self-service plan changes are available. The price and effective date of any plan change are shown before you confirm it.

Pings are SongRadar platform credits used for eligible submissions. Current Ping Packs are:

• 25 Pings: $72
• 50 Pings: $140
• 100 Pings: $270
• 500 Pings: $1,275

Artist, Advanced, and Pro subscribers receive their plan's discount on Ping Packs, as shown on the Pricing page. Ping Packs are one-time purchases, not subscriptions.

• Purchased Pings never expire.
• Included subscription Pings are issued monthly according to your plan.
• Pings are used only within SongRadar, have no cash value, and cannot be redeemed for cash or transferred to another account.

Current Song QC pricing is:

• Free: $35 per review
• Artist: $30 per review
• Advanced: $25 per review
• Pro: 1 review per month included; additional reviews $25 per review

The fee pays for the review itself, not for a particular result. A completed Song QC review is not refunded because the recording did not pass or the outcome was not the one you wanted.

SongRadar will issue a refund or correction for:

• duplicate charges or billing errors;
• charges made after a subscription was properly canceled;
• a paid Song QC review that SongRadar cannot complete; and
• any other situation where a refund is required by applicable law.

Refunds are generally not available for:

• Pings already used for a submission that was delivered, including when there is no response or the result is not what you wanted;
• completed Song QC reviews;
• partially used subscription periods; and
• accounts suspended or terminated for violating the Terms of Service.

If a submission has not yet been delivered, SongRadar may allow you to withdraw it and return the Pings to your balance instead of issuing a refund. Requests for other refunds, such as unused Ping Packs, are reviewed individually.

To request a refund, contact SongRadar through the Contact / Support page. Include your account email, the purchase date, the amount, and the reason for your request. Approved refunds go back to the original payment method. Your bank or card issuer may take additional time to post the refund.

If you believe a charge is wrong, please contact SongRadar before filing a chargeback or payment dispute with your bank. Most billing issues can be resolved faster directly with SongRadar.

If a chargeback or dispute is filed, SongRadar may provide transaction and account records to the payment processor to respond to it. While a dispute is open, SongRadar may pause the related subscription benefits or hold the related Pings.

If a renewal payment fails, SongRadar may retry the charge and ask you to update your payment method. If the payment still cannot be completed, your account may move to the Free plan until payment is made. Purchased Pings you have already paid for stay in your balance.

When a payment is refunded, reversed, or charged back, SongRadar may remove the Pings, subscription benefits, or Song QC reviews that payment purchased. If those Pings have already been used, SongRadar may deduct them from future Ping balances.

SongRadar may also correct Ping balances caused by technical or billing errors. Repeated chargebacks, reversed payments, or payment fraud may lead to account restriction, suspension, or termination as described in the Terms of Service.

SongRadar may update this policy from time to time. The version number and “Last Updated” date at the top of this page show when it was last revised. Changes apply to purchases made after the updated policy takes effect. If changes are material, SongRadar will provide notice before they apply to an existing subscription.

Questions about payments, refunds, or disputes can be sent to SongRadar through the Contact / Support page.